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Did you get a random refund from Amazon recently? You aren't alone. Several customers have reported they received a variety of amounts of money from products they ordered months or even years ago, with one customer on LinkedIn saying he received a refund of $1,800 for a smart TV bought seven years ago. Others made similar comments about products bought long ago.
According to Bloomberg, it all ties back to an internal review Amazon did, possibly in response to a 2023 lawsuit. That suit claimed Amazon had quietly reversed legit return-related refunds for some shoppers. Now, it looks like Amazon's making good - and if you've ever had a return go sideways, you might see a little money show up too.
A representative for Amazon told CNET that only a small number of customers would be affected.
"Following a recent internal review, we identified a very small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us so no refund was issued," an Amazon representative said. "There is no action required from customers to receive the refunds, and we have fixed the payment issue."
In its latest earnings call, Amazon reported a one-time expense of $1 billion connected to refunds that the company had not yet sent out. These earmarked funds could be responsible for the sudden updates that shoppers are now seeing regarding purchases as far back as 2018.
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If you receive an email about a surprise refund from Amazon orders, it may be related to these changes Amazon has made behind the scenes. You may still want to confirm it's not fraud by logging into your Amazon account or making a quick service call, especially if it's a larger amount like a payment for a TV. Scammers may be taking advantage of this news, too, so be wary of any notification that asks you for financial information, which Amazon should already have.
