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Having trouble logging into your email this morning? You may not be alone. Microsoft Outlook users reported problems signing in to the email client at the start of the week, with reports beginning just before 5 a.m. ET Monday.
Microsoft said on its status page that people logging into Outlook.com might experience intermittent failures, including "too many requests" issues. Others may find themselves unexpectedly signed out.
A Microsoft spokesperson told CNET that the company will provide updates on its status page and on the Microsoft 365 Status X account. "We're working to mitigate an issue that may cause some users to experience intermittent Outlook.com sign‑in failures on mobile apps," the spokesperson said in an email.
The company said around 1:25 p.m. ET that a recent service change might be contributing to the issue and that it is testing whether rolling it back will help.
People reporting errors to Downdetector, which, like CNET, is owned by Ziff Davis, said they were having issues with the client's iOS app. Outage reports on Downdetector had leveled out at around 1,300 as of 1:30 p.m. ET.
This is a developing story and will be updated.
Microsoft is rolling back a service change again
By Tyler Graham
Microsoft is testing a rollback of a recent service update to see if it resolves any of the issues users are experiencing, according to its latest update as of 1:30 p.m. ET.
"We've identified a recent service change that is potentially contributing to user impact," the company's status page says. "We're testing a roll back of this change to determine if this remediates impact. In parallel, we're continuing to investigate the unusual error patterns that were previously observed."
It's more than just going without work email
By Tyler Graham
It's all well and good when the Outlook outage gives you a convenient excuse to miss work emails, but some social media users are discovering that the service degradation is affecting their leisure time.
The newest posts on the r/Outlook subreddit (yes, it exists -- and has 202,000 weekly visitors) capture the mixture of frustration, confusion and anger that arise during online service outages, especially as some people realize that two-factor authentication measures are locking them out of other accounts and applications.
Upon finding out that they were locked out of their Microsoft 365 services, their backup email and even their Xbox account, one user spun up a particularly vitriolic post. If I found out I couldn't even get in some gaming time while being unable to get my work done, I'd probably scrawl some expletives too.
Outages like this one are often cause for folks to scramble for alternative services to resume their normal schedule. One despondent Redditor who claims to have been using the same Hotmail address for more than 20 years is even thinking about adopting a different email. Ouch.
You might be avoiding work emails, but you're not dodging meetings
By Tyler Graham
Outlook is still experiencing service degradation, according to Microsoft's product status page. The latest update indicates that the underlying cause of the "too many requests" error is still under investigation.
But don't think you're off the hook when it comes to getting work done, especially if you have an important meeting coming up. Microsoft's full suite of consumer products is largely unaffected by this service outage -- and that includes Microsoft Teams.
In addition to Microsoft's service page reporting that Teams is fully operational, report density for the chat and videoconferencing app on Downdetector is close to the baseline at the moment.
Still trying to isolate the source
By Jon Reed
Microsoft is still trying to find the cause, according to its latest update at 11:19 a.m. Eastern Time.
"We're running tests to reproduce impact in our internal environment to obtain additional logging to isolate the source of the unexpected error messages," the company's status page says.
Reverting an update doesn't seem to have helped
By Jon Reed
In its latest update on its status page, Microsoft said reverting a recently introduced update hasn't alleviated the login issues.
"We're continuing to investigate the unexpected increase in error rates affecting two separate error scenarios to identify any potential root cause which may be responsible for this," the update said. "Additionally, we're closely monitoring service telemetry to discover any other potential actions, or mitigation steps."
Microsoft said the errors are affecting but are not limited to iOS users.
